Refund and Returns Policy

I. Overview

We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward return and refund service.

All returns must be pre-authorized by contacting our support team.

II. Return Eligibility and Timeframe

Product Condition
Return Window
Eligibility Requirements

Non-Defective Products (e.g., changed mind, compatibility errors, accidental order)

Within 14 days of delivery

Must be unused and in their original, unopened packaging. All accessories must be returned with the item.

Defective / Faulty Products (e.g., DOA, functional failure)

Within the product’s warranty period (see below)

You must provide proof of the defect (e.g., photos or videos) for our verification. Once verified, the item is eligible for a return or replacement.

Important Note:
  • Any return request made after the specified return window will not be accepted.
  • We do not provide returns or warranty service for damages caused by accidents, misuse, improper installation, or unauthorized repairs.

III. Return Process (RMA Request)

Customers must follow these steps to initiate a return:

  1. Request Authorization: Send an email to [info@zhaoyongoptics.com] with the subject line “RMA Request” followed by your “Order Number”.

  2. Provide Details: In your email, please provide:

    • Your Order Number.

    • The name and quantity of the item(s) you wish to return.

    • A detailed reason for the return (e.g., compatibility issue, product defect).

    • For defective items, please attach clear photos or videos as proof.

  3. Receive RMA Number: Our support team will respond within [X] business days with a Return Merchandise Authorization (RMA) number and the detailed return address.

  4. Ship the Item: Please clearly mark the RMA number on the outside of your package and ship the item(s) to the address provided. Packages received without a valid RMA number will be rejected.

  5. Provide Tracking: Once the package has been shipped, please email us the tracking number.

IV. Shipping Costs and Fees

Reason for Return
Shipping Cost
Restocking Fee

Defective / Faulty Product

Paid by us. We will provide a pre-paid shipping label or reimburse you for the return shipping cost.

0% (no fee)

Non-Defective Return

Paid by the customer. The customer is responsible for all return shipping costs and any related duties/customs fees.

0% (no fee)

V. Refund Processing

  • Refund Method: Refunds will be issued to your original method of payment (e.g., credit card, PayPal).

  • Processing Time:

    1. Upon receipt of the returned item, we will complete a product inspection within 2 business days.

    2. Once the inspection is complete, we will process the refund within 2 business days.

    3. Please note that your bank or credit card company may require an additional 7 business days to post the refund to your account.

VI. Product Warranty Coverage

We offer the following warranties on our products:

  • New Products: 12-month limited warranty.

  • Used Products: 3-month limited warranty.

Warranty Void Conditions: The warranty will be void if the product has been tampered with, misused, disassembled, or if the serial number has been removed.

VII. Business Contact Information

To ensure our customers can easily contact us, we provide the following verifiable information:

  • Company Name: Hunan Zhaoyong Communication Technology Co., Ltd.

  • Physical Address: No. 0130, 1st Floor, Building 4A, Xiangnan Xiangxi High-tech Software Park, Hengyang, Hunan, CN

  • Phone Number: +86 177 2244 4464 (WhatsApp Available)
  • Email: info@zhaoyongoptics.com